Community Guidelines

1.1These Guidelines apply to everything you do through KAMOVIN: your profile, messages, offers, reviews and reports, and every session arranged through the Service, whether in person or online.

2.1Treat every person on KAMOVIN with courtesy and professionalism. You must not:

1. (a)harass, threaten, intimidate or insult anyone,
2. (b)discriminate against anyone on the basis of origin, religion, sex, disability, age or any other personal characteristic,
3. (c)send sexual content of any kind, or comments of a sexual nature,
4. (d)pressure anyone to buy, train, or continue training with you.

2.2Disagreements about sessions or payments are resolved through the tools in the app, not through public criticism or threats.

1. (a)Use your real name and hold only one account.
2. (b)Describe your qualifications, experience, specialty and results accurately. Coaches claim only a specialty they are qualified for.
3. (c)Confirm sessions truthfully. Do not confirm a session that did not take place, or deny one that did.
4. (d)Leave reviews only about coaching you actually received (a review can be left once a session with the coach has taken place), and never offer or accept anything in exchange for a review. A coach may post one public reply to each review.

4.1The protection of athletes under 18 takes priority over every other consideration on KAMOVIN.

1. (a)Communication with a young athlete must be professional and limited to their training.
2. (b)Coaches must not ask a young athlete to move a conversation outside KAMOVIN, to keep anything secret from their parents, or to meet outside an arranged session.
3. (c)Coaches must not request or send personal photographs, and must not contact an athlete under 13 except through KAMOVIN, where their parent can read the conversation.
4. (d)Anyone who has a concern about the safety of a young athlete must report it to KAMOVIN without delay.

4.2Any breach of this section leads to immediate suspension. Where the law requires it, or a child may be at risk, KAMOVIN informs the competent authorities.

1. (a)Deliver what you sell, as described and at the agreed time, and arrive prepared.
2. (b)Plan training that is safe and appropriate to each athlete's age, level, health and injury history, and refer the athlete to a qualified health professional where needed.
3. (c)Keep the information athletes share with you confidential and use it only to coach them.
4. (d)Maintain professional boundaries with every athlete and parent.
5. (e)Do not ask athletes you met on KAMOVIN to pay you outside the Service, and do not add them as your own imported athletes.

1. (a)Attend the sessions you book, or cancel within the coach's cancellation window.
2. (b)Tell your coach about any injury or health condition relevant to your training, and follow their safety instructions.
3. (c)Pay for coaching through KAMOVIN.
4. (d)Treat coaches with the same respect you expect from them.

7.1Messages are for training and the arrangement of sessions. Do not send spam, bulk or promotional messages, or repeated messages to someone who has not replied.

7.2Phone numbers, email addresses and social media accounts are hidden until a purchase has been made between the parties, except between an academy's owner and a coach on its team. Attempting to work around this protection is a breach of these Guidelines.

8.1Do not share another person's personal data, conversations, test results or images outside KAMOVIN without their permission, and do not record a session without the consent of everyone taking part (and, for a minor, their parent).

9.1You can report a person, a conversation or a review, and block anyone, from the app. Reports are reviewed by KAMOVIN's team, and KAMOVIN does not disclose to the person reported who made the report.

9.2Knowingly making a false report is itself a breach of these Guidelines.

10.1Depending on the seriousness of a breach and any previous breaches, KAMOVIN may:

1. (a)issue a warning,
2. (b)remove content or a review,
3. (c)restrict features, such as messaging or appearing in search,
4. (d)suspend the account temporarily,
5. (e)close the account permanently and, for a coach, withdraw their approval.

10.2Serious breaches, in particular any involving the safety of a minor, may lead to permanent removal without prior warning. You may contest a decision through Contact support.

11.1You may contact us at any time from the app (Settings → Contact support) or by email at [email protected].