Refund and Cancellation Policy

1.1This Policy applies to purchases athletes make from coaches and academies through KAMOVIN: single in-person sessions, session packages and monthly online coaching plans. Coach plans and additional athlete places are governed by the terms shown when they are chosen.

1.2Purchases are made from the coach, or from the academy. KAMOVIN collects payment on their behalf and applies this Policy to the funds it holds.

1.3KAMOVIN does not pay money back in cash. Where this Policy gives something back, it is a session returned to your package, more time on your package, or app credit to use on KAMOVIN, except where the law requires a refund to your payment method.

1.4Until KAMOVIN connects a payment provider, purchase screens may operate in a demonstration mode that clearly states that no real charge is made. No refund arises from a demonstration purchase.

2.1Each coach chooses a cancellation window of 12 or 24 hours before a session, and how close to the start a session can still be booked. Both are shown before you book and apply to that booking even if the coach later changes them.

1. (a)Before the cancellation window: the session is returned to your package, or, if you paid for it on its own, its price is given back as app credit.
2. (b)Within the cancellation window: the session is counted as used and is not refunded. Once per calendar month with each coach, a late cancellation is free: the session is returned to your package as if you had cancelled in time.
3. (c)A session missed without cancelling is counted as delivered and is not refunded.
4. (d)A booking request the coach has not yet accepted may be withdrawn at any time at no cost.
5. (e)If you chose to train at your own gym or club, getting your coach in and any entry fee are your responsibility. If your coach is refused entry, the session counts as a late cancellation by you.

4.1A request the coach declines is never charged. If a coach cancels a session at any time, the session is returned to your package, or, if you paid for it on its own, its price is given back as app credit. A coach's cancellations inside their own cancellation window are recorded and reviewed by KAMOVIN.

4.2If your coach does not attend, say so from the booking in the app. The session is held while KAMOVIN checks what happened, and is returned to your package if it did not take place (section 8). Repeated absences may lead KAMOVIN to restrict or remove a coach.

5.1Either party may ask to move a session. The other may accept or propose another time. Until a new time is agreed, the original booking and its cancellation terms remain in force. A session moved by agreement is not a cancellation.

6.1A package is valid for the period shown at purchase (at most one year), starting on the start date you choose. Package sessions are booked and cancelled in the same way as single sessions.

6.2The coach may extend a package once, by up to 30 days, for a stated reason (for example injury, illness or travel), until 7 days after it ends. The athlete can ask the coach for this from the package. Any further extension is decided by KAMOVIN at the coach's request.

6.3Sessions not used by the end of the validity period, and not extended within the following 7 days, expire and are not refunded. Their value is shared equally between the coach and KAMOVIN.

6.4While your account is suspended, or the coach's, or for a child under 13 their parent's, this period stops running: the sessions do not expire, and the days away are added to the package when the account is restored.

6.5If unused sessions are lost through no fault of the athlete, for example, the coach's account is deleted, or KAMOVIN determines that the coach stopped being available, their value is returned as app credit.

6.6If a training place stops letting your coach train there, your coach moves your sessions to another place or time, and your package is extended by the time lost. If the coach cannot deliver them, the unused sessions are returned as app credit, and the coach is not paid for them.

6.7A package bought from an academy follows this Policy, with the academy in the place of the coach. The academy gives your sessions to its coaches, and you book them with those coaches. If a coach it chose leaves the team or cannot train you, the academy gives your remaining sessions to another of its coaches. Sessions not used by the end of the validity period are shared between the academy and KAMOVIN, as for any package.

6.8A package bought for private group training (children of the same family training together) is held as one package per child, with the price divided equally between them. When the coach accepts, declines, moves, cancels or confirms a session together, this applies to every child in it. A parent may cancel for one child only, that child's session then follows the rules above, and the others keep theirs.

6.9Another child of the family may be added to a running package. They pay the difference between the coach's group price and the package's price for each session not yet used or booked, and the package keeps its end date. An extension of the package applies to every child in it.

7.1Online coaching plans last one or three months, are paid in full at purchase and do not renew automatically, you are reminded before a plan ends and can renew it yourself.

7.2You may cancel a plan at any time, for example to change coach. Because the plan is credited to the coach when purchased, it is not refundable, including on cancellation, except where section 9 or the law provides otherwise.

7.3Where a coach offers a sibling discount, it applies to the plans of children of the same family with the same coach, bought together or while another child of the family has a running plan with that coach. One child of the family pays without it, and a plan receives at most one discount. A discount applied at purchase is not changed afterwards, including when another child's plan ends or is cancelled.

8.1After each in-person session, the athlete and the coach confirm in the app that it took place. If the coach confirms and the athlete neither confirms nor says it did not take place within 48 hours, the session is treated as having taken place. The coach is paid for the session once it is confirmed.

8.2If the parties disagree about whether a session took place, either of them may refer it to KAMOVIN from the booking. We review the booking record, the messages between the parties and any information either party provides, and decide whether the session is treated as delivered, refunded or returned to the package.

8.3KAMOVIN's decision on the use of the funds it holds is final as between the athlete and the coach, without affecting any rights either party has under law.

9.1KAMOVIN may give app credit, or extend a package, where a coach or academy is removed for failing to deliver what they sold, or where we otherwise consider it fair.

9.2App credit is applied automatically to your next purchases on KAMOVIN before any payment is taken. It is valid for the period shown in the app and cannot be exchanged for cash, except where the law requires.

10.1What this Policy gives back is given as a session returned to your package, more time on your package, or app credit, not in cash, except where the law requires a refund to your original payment method. Purchases made through the App Store or Google Play are refunded under their own rules.

10.2Payments made outside KAMOVIN are not covered by this Policy and cannot be refunded through KAMOVIN.

11.1Nothing in this Policy removes any right you have under the consumer protection law that applies to you.

12.1You may contact us at any time from the app (Settings → Contact support) or by email at [email protected].